On January 1, 2024, CareMore Health and Aspire Health will become Carelon Health. The name is the only thing that’s changing. There isn’t anything you need to do. Our patients will still receive the same personalized care and service, from the same people, in the same places as they do now.
We’re the Advanced Primary Care provider your clients have always wanted. Whether they’re trying to maintain their health or they need care for a serious, complex, or chronic condition, our multidisciplinary team helps people become the healthiest they can be. And when people are healthier, they’re not only happier, but loyal too.
Count on industry-leading outcomes
For more than 30 years, we’ve been a leader in providing whole-person care to patients with Original Medicare, Medicare Advantage, Medicaid, and group or private insurance plans.
Nationally recognized disease management programs, evidence-based care, prevention programs, early intervention, and healthy living programs help people reach their health goals faster.
Advanced Primary Care by the numbers
net promoter score1
readmissions compared to Medicare3
hospital days for end-stage renal disease (ESRD) patients5
hospital bed days compared to Medicare2
inpatient admissions compared to Medicare4
hospital days for chronic obstructive pulmonary disease (COPD)6
When and where patients need us
We add convenience for patients by providing care at the right time and in the right place. Patients and their multidisciplinary care team connect:
At neighborhood care centers that offer same-day and walk-in appointments.
Via telehealth for virtual visits.
At one of our mobile health clinics.
At the patient’s home, a nursing facility, or hospital.
What patients appreciate
The Carelon Health approach is compassionate, complete, and coordinated. Here are just some of the differences patients notice with our Advanced Primary Care:
A Healthy Start assessment
Our no-cost Healthy Start™ assessment creates a strong foundation for a personalized care plan.
Appointments last 30 to 60 minutes, more than the national average, to ensure doctors and nurses have time to listen and patients have time to ask questions and get clear answers.7
Treatment plans are evidence based and recommended only when truly needed.
Integration and coordination
Doctors and nurses on every care team communicate with each other, with other providers, and of course, directly with the patient or caregiver.
Doctors and nurses take the time to listen and truly get to know each patient to create relationships that are often friendly, familiar, and empowering.
What people have to say about Carelon Health
“Carelon Health's commitment to excellence and their deep understanding of the unique needs of each patient has set them apart from other healthcare providers.
Their team's willingness to go above and beyond in addressing any concerns or questions, along with their prompt and efficient responses, have made the collaboration with AGA seamless. AGA agents have benefited immensely from Carelon Health's extensive training programs and resources, allowing them to better serve our clients with confidence and expertise.”
—Patrick Rodriguez, CEO
Applied General Agency (AGA)
“Carelon Health makes me feel secure knowing that my clients will receive comprehensive attention for their personal health needs. I'm also grateful that my clients can access healthcare and other services through their local Carelon Health Care Center within a timely manner. I absolutely love the Carelon Health model!”
—Aaron Gil, Medicare Insurance Agent
“I've been with Carelon Health for many years, and I love the care I receive. My agent from Collaborative Health Insurance Solutions has always kept me informed of the benefits and is there for me whenever I need her.”
“Carelon Health gave the best presentation I’ve been to and wish more people were here to hear it.”
“Carelon Health continues to perform at a high level for my clients. The doctors and nurse practitioners truly care for the patient. I’ve been working with Carelon Health for years.”
—Los Angeles broker
“Carelon Health has given me the opportunity to get in front of their patients to ensure they are in the best possible plans. I appreciate the chance to hear their stories, build lasting relationships, and be that community resource they may not have had otherwise. I look forward to ongoing engagement with Carelon Health, staff, and their patients!”
“I really like your model and see its value for patients.”
“Carelon Health has been great for my clients. I have noticed the difference in the level of care they receive in comparison to other medical groups. The Carelon Health model of care really supports the primary care physician, but also allows the patient to get more services, especially if they're suffering from chronic conditions.”
—Annette Montero, Managing Partner
Collaborative Health Insurance Solutions
“Carelon Health stands out by a long shot compared to other medical groups or IPA's. Over the last three to four years, I have enrolled a number of C-SNP beneficiaries into a health plan with a primary care physician contracted with Carelon Health. My clients are thrilled with Carelon Health due to all the resources each Carelon Health Care Center offers. Hats off to Carelon Health!”
—Kevin Brown, Broker
JSA Healthcare Corporation
1 Patrick Rodriguez, CEO
2 Aaron Gil, Medicare Insurance Agent
3 Ralph, patient
4 Raleigh/Durham broker
5 Los Angeles broker
6 Tamara Lee, Insurance Agent
7 Raleigh/Durham broker
8 Annette Montero, Managing Partner
9 Kevin Brown, Broker
We’ll care for you, too
You’ll have the personal attention you want from our representatives, the information you need from the Broker resources page, and opportunities to engage with us through tours, doctor meet and greets, coffee hours, and social events.
If there’s a time when you or your clients need more support, just ask. We’re here to make your life easier.
1 2023 CareMore Health Net Promoter Score patient survey conducted by Service Management Group.
2–6 Internal data, includes Risk Adjustment Factor, 2022.
7 Neprash HT, Everhart A, McAlpine D, Smith LB, Sheridan B, Cross DA,: Measuring primary care exam length using electronic health record data. Medical Care (January 2021): journals.lww.com/lww-medicalcare/abstract/2021/01000
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