Refer a patient for Palliative Care

Let us be the extra layer of support your patient or member needs. Trust us to help them manage their symptoms and relieve stress so they can focus on getting better, and you can focus on their treatment. Our team will collaborate with you and help the patient manage the effects of treatment and address behavioral and social needs. They also help with practical needs, such as procuring durable medical equipment, and facilitate advance care planning.

Providers and health plans can refer a person to our Palliative Care services by completing the Direct Referral Form.

We're here to support you. If you have any questions about referring a patient or a member, please call us at 844-232-0500 or email

Frequently asked questions about Palliative Care

Palliative care is specialized medical care that addresses the physical, emotional, nutritional, spiritual, and social needs of a patient living with a serious illness or chronic condition.


Palliative care is not end-of-life care. It is care provided in addition to treatment intended to improve or cure a person's serious illness.

Hospice care is for people with serious illnesses who choose not to receive (or continue) treatment to cure or control their illness. Hospice care focuses on the care, comfort, and quality of life of a person approaching the end of life.

Palliative care is a resource for anyone living with a serious illness, such as heart failure, chronic obstructive pulmonary disease (COPD), cancer, dementia, or Parkinson's disease.

Palliative care can be helpful at any stage of illness and can be initiated soon after a person is diagnosed. A person's needs and safety should be top priorities when considering palliative care.

At Carelon Health, Palliative Care includes a specialized care team that provides the following:

  • Symptom and disease management.
  • Visit summaries and collaboration with the patient's doctors.
  • Communication with loved ones and other caregivers.
  • Advance care planning.
  • Coordination of in-home care and support services.
  • 24/7 support.

We support providers through Palliative Care